Overflow Answering
With any switchboard environment, call volume is unpredictable and maintaining service levels can be challenging. Our clients address this by seamlessly transferring peak calls to us. If you suffer from a drop in service due to staff absenteeism, scheduled breaks, lunch and unexpected call volumes this service will simplify your life. The next time a switchboard operator/receptionist is running late or taken ill, we will simply take all the calls until they arrive...peace of mind for the office manager in any situation.
Key Benefits
- Cut the costs of temporary staff
- Guarantee a consistent service level in any eventuality
- Turn the service on or off as you need it
- Never worry about holiday cover again
Contact
Out Of Hours Answering
If you use a security guard or an answer machine after hours we can definitely improve your call handling. We will ensure that all calls are taken in an appropriate manner using the right skills and dealt with according to specific time of day processes. We will give your business a customer service edge around the clock.
We will make the life of your staff more convenient by giving them access to services such as taxi booking, messaging, internal directory services and much more.
- 95% of the time we will answer your calls within 3 rings.
- Out of hours calls are often important or emergency calls. We will ensure we understand their importance and escalate them so you can react fast and minimise damage.
- You can make your life easier now by setting this service up in 24 hours.
Contingency/Emergency
Whilst providing customers with overflow we are also able to fulfil an important business continuity role. Our experience over the last 16 years suggests that you will have communication emergency due to unforeseen events 1-3 times a year. With our switchboard support you will benefit from no loss of service, since we will seamlessly take all your calls as though it was business as usual.
- A cheap way to provide front of house business continuity
- A low stress way to provide 'business as usual' cover in low impact continuity events
- A low cost highly efficient way to run business continuity tests across your business
Outsource
By outsourcing the whole of your switchboard to 24seven365 we can assist you in controlling costs and help reduce bottom line through efficiencies whilst giving your business a higher quality service. Entrusting your first point of contact to an outsourcer can be a big step but 24Seven365 have years of experience in making our clients sound perfect leaving them to concentrate on their core business. It's a recipe for growth.
- Free up office space and release staff to focus on other jobs
- Get access to our specialist switchboard technologies that will simplify your life
- Cut your costs and free up management time and reduce stress
- Turn a fixed cost into a variable cost and increase the service levels for any inbound call into your organisation. We will make you sound better and make you spend less
Escalation and system support
If you have internal systems that need 24 hour support or provide systems, software or services to your clients you could benefit from our escalation support services. We can provide a single telephone number that is answered 24 hours a day by a live operator and escalate the call through complex call flow criteria. From first level customer service to trouble ticket and engineer call out we provide bespoke solutions to enterprise requirements.
- Sophisticated solutions for complex call escalation will guarantee your clients get an answer whatever time of day or night they call.
- On line client interface for escalations and trouble ticket monitoring
- Real time rota change tool to ensure escalations follow the right path whatever the circumstances
- Bespoke databases to cover the most complicated escalation processes.
Switchboard Support Technologies
Over the last 15 years we have built all our own technologies specifically for bolt on switchboard services. Use our Patheos knowledge base as the basis for your own switchboard and get access to the most sophisticated call handling and messaging software available. Bolt on our automated call cascade system and alert all your staff in seconds to a business continuity issue. Install our automated employee helpline service to enable you to keep staff or clients updated on any issues with your business. Get access to our web based voice and data conferencing centre to cut you costs and improve your communication.
- Easy to install technologies will turn complicated processes like communicating to all your staff into simple tools you will love to use
